Privacy Policy
How we collect, use, and protect your information when you visit our website or place an order with us.
Noxico International ("Noxico," "we," "us," or "our") is a factory-direct sportswear and teamwear manufacturer based in Sialkot, Pakistan. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, place an order, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.
On This Page
Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our website, and information we receive from third parties in connection with producing and shipping your order.
| Category | Examples |
|---|---|
| Contact Details | Name, company name, email address, phone number, WhatsApp number, shipping and billing address |
| Order & Production Data | Product specifications, artwork, logos, colourways, sizing charts, sponsor branding, and design references you submit |
| Payment Information | Billing details processed via our payment or invoicing partners (Noxico does not store full card numbers) |
| Communications | Messages sent via email, WhatsApp, or our contact form, including quote requests and support tickets |
| Technical Data | IP address, browser type, device type, pages visited, and referring website, collected automatically |
How We Use Your Information
We use the information we collect to operate our business and fulfil your orders, including to:
- Process quote requests, sample approvals, and production orders
- Manufacture, customize, and ship your garments to the correct specifications
- Communicate with you about your order status, invoices, and production timelines
- Respond to inquiries submitted through email, WhatsApp, or our website
- Improve our website, catalogue, and customer experience
- Send occasional updates about new product lines, unless you have opted out
- Comply with legal, tax, and shipping/customs obligations
How We Share Information
We do not sell your personal information. We may share information with the following categories of recipients, only as needed to run our business:
- Shipping & Logistics Partners — freight forwarders and couriers, to deliver your order
- Payment Processors — to securely process payments and invoices
- Production Sub-Contractors — where a specific finishing process is outsourced within our approved supplier network
- Legal & Compliance — where required by law, customs authorities, or to protect our legal rights
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, and improve performance. You can control or disable cookies through your browser settings; disabling cookies may affect certain website features.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to fulfil the purposes described in this policy, including to complete active orders, maintain business records, and comply with legal, accounting, or reporting obligations. When information is no longer needed, we take steps to securely delete or anonymize it.
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal and contractual obligations
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details at the end of this policy.
International Data Transfers
As Noxico International serves clients worldwide, your information may be transferred to, stored, and processed in Pakistan or other countries where our systems and service providers operate. We take reasonable steps to ensure your information receives an adequate level of protection wherever it is processed.
Children's Privacy
Our website and services are intended for businesses, schools, clubs, and organizations placing bulk or custom apparel orders, and are not directed at children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Third-Party Links
Our website may contain links to third-party websites, such as WhatsApp, social media, or payment portals. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.
Frequently Asked Questions
Does Noxico sell or rent my personal information to third parties?
No. We do not sell your personal information. We only share data with shipping partners, payment processors, and approved sub-contractors as needed to fulfil your order, as described in this policy.
What happens to my artwork and design files after production?
Artwork, logos, and design references you submit are retained for order records and future reorders. You can request deletion of these files at any time by contacting our team.
Is my payment information stored on Noxico's servers?
No. Payments are processed through secure third-party payment or invoicing partners. Noxico does not store full card numbers on its own systems.
Can I opt out of marketing emails or WhatsApp updates?
Yes. You can opt out of marketing communications at any time by contacting us directly or using the unsubscribe option included in our emails.
How do I request access to or deletion of my data?
Simply email our team using the contact details below. We will respond to verified requests for access, correction, or deletion within a reasonable timeframe.
Contact Our Team
If you have any questions or requests regarding this Privacy Policy or how your information is handled, reach out to us directly.